RETURN POLICY (only offered on non-sale items, within 30 days)
Return requests must be made within 30 days of the date you receive your product. Requests after this point will be denied. Return costs are at the customer's expense.
If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
Unworn, Original, New Condition
We are pleased to offer a return policy on unworn items in their original, new condition. We understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all WedLocks products that have not been worn or have not had labels and packaging removed.
Please Note: Extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all of our clients.
If the color or style you received does not work for you, we are happy to help you return them for store credit in order to reorder the correct color or style. To receive store credit for your exchange, the original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your products. Requests after this point will be denied. Exchange costs are at the customer's expense.
Exchange shipping costs are at the customer's expense.
Exchanges are offered within the contiguous US if merchandise is unworn and brand new. Only one exchange/return per order.
HOW DO I MAKE A RETURN?
Please contact our customer support firstname.lastname@example.org for return instructions.
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you.
WedLocksl will not be responsible for returns lost in transit.
For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late. From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.